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Privacy Policy

Privacy Policy

Effective Date: 15th March 2025

SolarCool (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (the “Site”) or use our services.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identifiable Information (PII): Name, email address, phone number, and billing/shipping details.
  • Payment Information: If you make a purchase, we collect necessary payment details (processed securely through third-party providers).
  • Technical Data: IP address, browser type, operating system, and browsing behavior on our Site.
  • Communication Data: Messages, inquiries, and feedback submitted through our contact forms or customer support.

2. How We Use Your Information

We use the collected data for the following purposes:

  • To process transactions, orders, and deliveries.
  • To improve our products, services, and customer experience.
  • To communicate with you about updates, promotions, and support services.
  • To comply with legal and regulatory requirements.
  • To prevent fraud and enhance security.

3. Data Sharing and Security

  • We do not sell or rent your personal data to third parties.
  • We may share information with trusted service providers (e.g., payment processors, logistics partners) who assist in fulfilling our services.
  • We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. By using our Site, you agree to our use of cookies for:

  • Analytics to improve website performance.
  • Storing user preferences for a personalized experience.
  • Ensuring security and fraud prevention.

You can manage or disable cookies through your browser settings.

5. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal data.
  • Opt out of marketing communications.
  • Request a copy of the information we hold about you.
  • Withdraw consent for data processing, where applicable.

To exercise these rights, contact us at info@solarcool.com.ng.

6. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before sharing personal data.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this page regularly.

8. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

SolarCool
Email: info@solarcool.com.ng
Phone: +234 01 454 8012, +234 81 422 83604

Lagos Office
8 Akowonjo Road, Alimosho, Lagos 102213, Nigeria

Delta Office
62 Eku – Warri Road, Eku, Delta State, Nigeria

South Africa Office
Mission Terrace Road, Chloorkop Ext. 44, Kempton Park, 1459, South Africa

Rwanda Office
Remera, Gasabo, Umujyi wa Kigali, PO Box: KG 599 Street, Kigali

By using our Site, you consent to the terms of this Privacy Policy.