FAQs
Payment and delivery
- What payment methods do you accept?
- Do you offer installment payment plans?
- How do I confirm my payment has been received?
- Do you offer refunds if I change my mind?
- How long does delivery take?
- Do you ship nationwide?
- How much does shipping cost?
- Do you offer same-day or express delivery?
- Can I track my order?
- What should I do if my order arrives damaged?
- Do you deliver to remote or off-grid areas?
- Can I pick up my order instead of having it delivered?
We accept bank transfers, credit/debit cards, mobile money, and online payment platforms.
Yes, we provide flexible payment plans through select financial partners. Contact us for details.
You will receive an email confirmation once your payment is processed. If you don’t receive one, please contact our support team.
We offer refunds under specific conditions. Please review our refund policy or contact us for clarification.
Delivery times vary based on location. Standard delivery takes 5-7 business days, while customized orders may take longer.
Yes, we deliver across Nigeria and select African countries. Contact us to check availability in your area.
Shipping costs depend on your location and the size of the order. You’ll see the shipping fee at checkout.
Yes, express delivery is available for some locations at an additional cost. Contact us to confirm availability.
Yes, once your order is shipped, we’ll provide a tracking number so you can monitor the delivery status.
If your order arrives damaged, contact us within 24 hours with photos, and we’ll arrange for a replacement or repair.
Yes! Since our products are designed for off-grid use, we ensure delivery to rural areas. Additional costs may apply.
Yes, self-pickup is available at our designated locations. Please contact us to arrange collection.
Warranty and service
- Do your products come with a warranty?
- What does the warranty cover?
- How do I claim warranty service?
- Does the warranty cover accidental damage?
- Can I extend my warranty?
- Do you offer after-sales support?
- What should I do if my freezer or cold room stops working?
- Do you offer installation services?
- How often should I service my solar cooling system?
- Can I get spare parts for my SolarCool system?
- What happens if my product fails after the warranty period?
- How can I reach customer service for urgent support?
Yes, all SolarCool products come with a standard warranty of 12 to 24 months, depending on the product.
The warranty covers manufacturing defects, performance issues, and system failures under normal use.
If you experience an issue, contact our support team with your purchase details and product serial number for assistance.
No, accidental damage, misuse, or unauthorized repairs are not covered. We recommend handling the products carefully.
Yes, we offer extended warranty plans at an additional cost. Contact us for options.
Yes, we provide 24/7 customer support and maintenance services to ensure your system runs efficiently.
First, check the power source and connections. If the issue persists, contact our technical team for troubleshooting.
Yes, we provide professional installation for all our products to ensure optimal performance.
We recommend a check-up every 6-12 months to maintain efficiency. Our team can assist with scheduled servicing.
Yes, we stock genuine spare parts for all our products. Contact us to order replacements.
We offer affordable repair services even after the warranty expires. Our team will diagnose the issue and provide a solution.
You can contact us via phone, email, or WhatsApp for quick assistance. Our support team is always ready to help!